Return Policy

**Return Policy**

Thank you for shopping with us. We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a free and hassle-free return process.

**Free Returns**
We provide free returns on all eligible items. You will not be charged any restocking fees or return shipping costs.

**Eligibility & Conditions**
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unworn, and in their original condition with all tags and packaging intact.
- Customized or personalized items are non-returnable unless defective.

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a Return Authorization (RA) number.
2. Securely pack the item(s) in the original packaging, including all accessories and documentation.
3. Ship the package to the address provided by our team. We will cover the return shipping cost.

**Refund Process**
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. The refund will be issued to the original payment method used at the time of purchase.

**Contact Information**
If you have any questions or need assistance with your return, please do not hesitate to reach out to us.

**Company Address:**
No. 188, Section 2, Zhongshan Road, Siming District, Xiamen, Fujian Province

**Email:**
clownfish@chromeheartsjewelry.net

**Phone:**
+86 18487867499

We are here to help and ensure your return experience is as smooth as possible.